Terms & Conditions
Terms & Conditions of Service
Thank you for choosing WP Helpdesk for your WordPress support needs. By purchasing and using our support services, you agree to the following terms:
Scope of Service
Each support ticket purchased provides assistance for a single website issue or task. Our goal is to resolve your issue as efficiently and completely as possible. In some cases, we may request additional information or access to your hosting, WordPress dashboard, or third-party services to complete the work.
Ticket Usage and Validity
Tickets must be used for legitimate website support purposes. We reserve the right to limit or refuse service in cases of abusive behavior, misrepresentation, or unreasonable demands beyond the intended scope of a ticket. Tickets are considered used once work has been started on the request.
Payment and Refunds
Payments are processed securely through our payment provider. Because our services are digital and begin immediately upon ticket submission, we generally do not offer refunds once work has commenced. However, we are committed to your satisfaction and encourage you to contact us if you have any concerns.
Liability
While we take every precaution to ensure quality service, WP Helpdesk is not liable for incidental damages, website downtime, or other consequences resulting from support work. Clients are encouraged to maintain regular backups of their websites.
By submitting a ticket or purchasing support services, you acknowledge and accept these terms.